Fix “Cart Page Refreshed: Something Went Wrong. Please Try Again.” Error

In the middle of online shopping, you’re adding items to your cart, ready to check out — and suddenly the page refreshes with the message: "Something went wrong. Please try again." It’s incredibly frustrating and can lead to lost time, duplicate orders, or blocked seller workflows.  Most people fix it in under two minutes. Here’s exactly what to do, in order.

3 Quick Steps (30–120s)

1. Refresh the page (Ctrl/Cmd + R)  

2. Open an incognito/private window and sign in  

3. Try a different browser or device

These three steps solve most cases. If the error still appears on multiple devices and networks, move to the full fixes below.

Why This Error Happens?

Most cart refresh errors fall into two categories: 

• Client-side (your device): stale cookies, a blocking browser extension, app bugs, or a poor network.
• Platform-side (the website): server overload, rate limiting, anti-bot checks, or workflow errors (common for seller dashboards).

If the issue is only on one device, it’s almost always client-side and fixable quickly. If multiple devices are affected, it’s likely platform-side and may need support.

Quick Diagnostic

Situation	Likely Cause	First Fix to Try	Expected Time
Only on one device/browser	Local (cache/extensions)	Incognito + clear cache	2–5 min
Happens on phone and computer	Server-side or account	Wait 5–10 min then contact support	5–30 min
Stuck while editing quantity/deleting	App/script glitch	Manual type + force refresh	3–7 min
Seller workflow (shipment creation)	Platform routing error	Delete & recreate workflow	10–20 min

Easy Fixes: Try These First

These no-tech steps resolve most issues for everyday shoppers, do in order:

1. Refresh the Page

Ctrl + R (Windows) or Cmd + R (Mac). Wait 10–30 seconds before interacting again.

Why: Clears transient session glitches.

Mobile Tip: Force-close the app completely and reopen.

2. Open Incognito / Private Window

Ctrl + Shift + N (Chrome/Edge) or Cmd + Shift + N (Mac). Sign in and check your cart.

Why: Bypasses cookies and extensions that often break cart scripts.

3. Switch Device or Browser

Phone → laptop, Chrome → Firefox, or vice versa.

If it works elsewhere, the original device needs local fixes.

4. Switch Networks

Toggle between Wi-Fi and mobile data. Restart your router (unplug 30 seconds).

Why: Sometimes IP routing or local network issues cause session problems.

5. Force-close the app / restart the browser

Mobile: Swipe the app away and reopen.

Desktop: Fully quit the browser and relaunch.

6. Clear Cache & Cookies (the most common fix)

Desktop (Chrome/Edge/Firefox): Settings → Privacy & security → Clear browsing data → select “Cookies and other site data” + “Cached images and files” → Clear.

Android App: Settings → Apps → [Shopping App] → Storage → Clear cache.

iOS: Offload the app (Settings → General → iPhone Storage → App → Offload App) then reinstall.

Note: You will be logged out. Screenshot your cart first if you’re worried about losing items.

Medium Fixes: Stuck Quantities/Deletions

Click the quantity box, type the new number, and press Enter (don’t use the spinner).  

Remove the item completely, then add it back.  

Add one unrelated cheap item, then remove it — this often forces a cart refresh.  

On mobile browser: tap the menu → “Request Desktop Site”.

When to Pause & Wait

During major sales or site events, wait 5–30 minutes and try again. High traffic often causes temporary server spikes.

Advanced Fixes: Persistent Issues

Seller workflow errors

You may see: “Something has gone wrong. Try refreshing the page. If that does not work, please delete the workflow and create a new one.”

→ Refresh → click every required field top-to-bottom → submit.

→ Still failing? Delete and recreate it.

→ Check for “High Days of Supply” flags.

→ Screenshot the exact step + timestamp for support.

Developer / power-user HAR capture

1. Press F12 → open Network tab → check Preserve log.

2. Reproduce the error.

3. Right-click inside Network → Save all as HAR with content.

4. Redact cookies/auth tokens before sharing.

Attach the HAR and screenshots when contacting support.

Console clues

429 — rate limited (slow down).

401 / 403 — auth or blocked session (clear cookies, re-login).

500 / 502 / 503 — server errors (platform-side).

High-volume automation can trigger rate limits and soft-blocks. A reliable rotating proxy service (residential or mobile IPs, session sticky options) plus randomized request patterns helps reduce these errors for legitimate automation.

When & How to Contact Support

Contact support only after trying the steps above.

Template

Subject: Persistent “Cart Page Refreshed. Something Went Wrong.” error

Hello,

I keep seeing: "Cart Page Refreshed: Something Went Wrong. Please Try Again.."

When: [YYYY-MM-DD HH:MM UTC]

Device/OS: [e.g. Windows 11 / iPhone 16]

Browser/App & version: [e.g. Chrome 132]

Steps:

1. Sign in  

2. Add items to cart  

3. Open cart → error appears; cannot edit quantities or checkout

Already tried: refresh, incognito, different device, cleared cache.

Attached: screenshot + HAR file (if applicable).  Please help!

[Your name]

Prevention Tips

Shop during off-peak hours.  

Clear the cache once a month.

Keep browser and apps updated.

For sellers: test small workflows first.

Back up your cart externally (notes app or screenshot).

FAQs

Q: Will clearing cookies delete my cart?

A: Almost never — carts are stored server-side for logged-in users.

Q: I’m worried about duplicate orders. What now?

A: Check your order history first. Contact support with timestamps if unsure.

Q: How long to wait for a server issue?

A: Usually 5–30 minutes. If it’s still down after an hour, use the support template.

Q: Could automation or IP issues cause the cart error?

A: Yes. Rapid automated requests or the use of flagged IP ranges can trigger rate limits or anti-bot checks. Use responsible rate limits, rotate sessions, and (where allowed) residential proxies — and always follow the platform’s terms.

Final Thoughts

The “cart page refreshed something went wrong” error is almost always a temporary hiccup. Start with the three quick steps above — most shoppers are back to checkout in under two minutes. If the issue persists across devices or blocks a seller workflow, the screenshot + support template will get you the fastest resolution.